Refund policy

We want you to love your O Sleeves! piece. Here's how returns, cancellations, and exchanges work.

For customers outside the EU (including the US)

Because each item is handmade to order by the owner, we're unable to accept return or exchange requests due to personal preference, including color variation or ordering the wrong size. 

If you've made a mistake with your order, please reach out within 7 days of delivery. While I can't guarantee returns or exchanges, I'll always do my best to help find a suitable solution where possible.

For customers in the EU

Please see our [EU Return & Cancellation Policy] in the footer menu for your region-specific terms.

For everyone

All personalized pieces are final sale and cannot be returned or exchanged.

If your order arrives defective or damaged, email us at hello@osleeves.com within 7 days of delivery, and we'll make it right.

You can view your orders through your customer account.

Have a question about an order or a piece? Reach out any time at hello@osleeves.com — I'm always happy to help.