EU Return & Cancellation Policy

EU Return & Cancellation Policy

If you're shopping with us from the EU, here's how your right to return or cancel works.

Change of mind returns

You can request a return within 14 days of delivery for any reason. To start a request, visit your order page and select "Return items." Return shipping is your responsibility. Once we receive your return, we'll process your refund right away; please allow 5–10 business days for it to appear on your original payment method, depending on your bank.

Cancelling before your order ships

Changed your mind before your piece has shipped? You can cancel any time before your order is fulfilled — just visit your order page and select "Cancel items."

Personalized and made-to-order pieces

Pieces that are embroidered, monogrammed, or otherwise customized to your specifications are made just for you, and are final sale — these cannot be returned or exchanged.

Damaged or defective items

If your order arrives defective or damaged, email us at hello@osleeves.com within 7 days of delivery, and we'll make it right.

Have a question? Reach out any time at hello@osleeves.com — I'm always happy to help.

How to request a return or cancellation

Need to make a change to your order? Here's how, in just a few simple steps.

  1. Head to your customer account here.

  2. Enter your email — you'll receive a one-time code, no password needed.

  3. Enter the code, and you're in.

  4. Find your order, and click Cancel items or Return items, whichever fits.

  5. Follow the prompts, and you're all set — we'll send a confirmation your way shortly after.